Privacy policy

Privacy Policy
Pristine Pointing
Bingley, West Yorkshire
Effective Date: [Insert Date]

1. Introduction

Pristine Pointing is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, use our website, or engage with our services.

2. Who We Are

Pristine Pointing
Bingley, West Yorkshire
[Phone Number]
[Email Address]
[Website URL]

For data protection purposes, we are the "data controller" of your personal information.

3. What Data We Collect

We may collect the following information:

  • Name

  • Address

  • Phone number

  • Email address

  • Property details (for quotations and services)

  • Payment and invoicing information (where applicable)

  • Website usage data (via cookies – see Section 7)

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotations

  • Deliver services and communicate project updates

  • Issue invoices and manage payments

  • Improve our website and customer service

  • Comply with legal obligations (e.g. tax records)

We do not sell or share your personal data with third parties for marketing.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contractual obligation – to provide services you've requested

  • Legal obligation – for recordkeeping and compliance

  • Legitimate interest – to improve service quality and customer support

  • Consent – if you opt in to marketing communications (optional)

6. Data Retention

We keep personal data for as long as necessary:

  • Enquiries not resulting in a job: up to 12 months

  • Completed projects: up to 7 years (for legal/accounting purposes)

You can request deletion sooner unless we are legally required to retain it.

7. Cookies

Our website may use cookies to enhance your browsing experience and track basic usage (e.g. pages visited). You can disable cookies in your browser settings.

8. Your Rights

You have the right to:

  • Access a copy of your data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Visit: https://ico.org.uk for more info.

9. How We Protect Your Data

We implement appropriate technical and organisational measures, including:

  • Password-protected devices

  • Secure email and cloud services

  • Data access restricted to authorised personnel only

10. Third-Party Services

If we use trusted third-party providers (e.g. website hosting, payment processors), they are also bound by GDPR compliance and confidentiality agreements.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Pristine Pointing
Bingley, West Yorkshire
07375406694
info@pristinepointing.com